返金ポリシー

We want you to be happy with your order. Because each item is made to order, please review the product information and fit guidance before purchasing.

CHANGE OF MIND

Contact info@milkbarmilkbar.com within 14 days of delivery before returning anything.

Change-of-mind returns must be unworn, unwashed and in their original condition. You are responsible for return postage, and original express or international shipping charges are not refundable. We do not accept returns sent without prior approval.

If your return is approved and inspected, we will refund the eligible purchase amount to your original payment method. Your financial institution may require additional time to process the refund.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If an item is faulty, damaged, materially different from its description or the wrong item was supplied, contact us as soon as reasonably possible at info@milkbarmilkbar.com.

Please include your order number, a description of the issue and clear photographs where appropriate.

We will assess the issue and provide the remedy required by the Australian Consumer Law. Depending on the circumstances, this may be a repair, replacement, refund or reimbursement of reasonable return costs.

You do not need to contact Gelato or the delivery carrier to exercise your rights against Milk Bar.

EXCLUSIONS

Change-of-mind returns are not available for worn, washed, altered or personalised items. These exclusions do not apply where an item fails to meet a consumer guarantee under the Australian Consumer Law.

Please do not send a return to an address shown on the parcel. Contact us first so we can provide the correct return instructions.